An Answer When You Need It

You can’t scan many blogs before you find a rant from someone who had to deal with a customer service ‘telephone tree’ and came away much worse for the experience.

I’ve done it in this space and have read many others. So, I thought it would be appropriate to give credit where credit is due and offer a compliment when things went right.

I had a question for my local bank, about a form they sent. So I dialed the customer service number listed and was pleasantly surprised to hear a real person answer. I asked my question she gave me an answer and I hung up in stunned silence.

Maybe businesses are starting to get the message.

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