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Unconscious Bias

September 24, 2014

Filed under: Coaching,Health,Management,observations,Wellness — Tags: , , , — admin @ 11:56 am

A lot has been written over the last year about steps Silicon Valley companies are taking to combat bias in hiring.

In case you missed it, over 70% of the workforce at many firms, is white and male. A recent NYT article details the problem and some proposed solutions.

But I think the issue is closer to most people’s homes than they realize. A recent example helps prove my point.

My ophthalmologist, is the mother of twins , a boy and a girl. I have been seeing her for almost 15 years so I’ve followed the normal trials and tribulations of parenting.

The children are now, at 15, starting to make choices about college and careers. At my last appointment the doctor said the young man had really applied himself and was looking forward to technology/science as a career and was looking at top tech schools.

When I asked about her daughter, the doctor said she found math and science “too hard,” adding,”all my friends just want to get Liberal Arts degrees.” The doctor’s response,”Well, OK, if that’s what you want.”

I was slightly appalled, and my expression must have revealed my thoughts, because she asked, “Do you think I should have pushed her more?”

We had a lengthy discussion, in between eye chart readings. But it made me wonder how many other subtle signals the little girl had received about avoiding math and science.

It’s no surprise the Silicon Valley workforce is overwhelmingly male, if even a professional women, in a field that certainly required some science (ophthalmology), wouldn’t even urge her daughter to consider science and math because they are “too hard.”

Maybe  a short visit with an unbiased career counselor/coach would help break through the peer pressure and produce a few more female engineers for the next great startup.

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Getting Away, Southwest Style

July 16, 2013

Filed under: Coaching,Management,observations,Uncategorized — Tags: , , , , — admin @ 2:45 pm

By now most of us are pretty bored with stories pointing out bad customer service on airlines. But sometimes they can lead to a valuable management lesson. At least I hope so, and if not I’m sure I’ll feel better anyway.

Recently, I was traveling from Boise, Idaho to Oakland, California on Southwest. Plane was scheduled to leave at 6:50 p.m. and was, of course, the last flight out to the Bay Area that day.

Unexpectedly I arrived early, only to find that the flight was ‘delayed slightly’ according to the agent at the ticket counter. So, 6:50 departure, became 7:05, then 7:30 and then 7:55 and then 8:30. By now it was 6:00 and the gate area was filled with folks waiting for a gate agent to see if their connections would be O.K. One traveler even unsuccessfully called the airport paging service to ask that an agent come down to the gate area.

Around the time we should have been boarding, an agent finally shows up and promptly walks away to use the rest room. O.k, so nature calls, it happens. Of course, when she returns she is inundated with passengers wanting to know what to do about their connections.

Her first act is to get on the PA system and say, “Look, I really don’t know what’s going on, and until I do, I don’t have any answers. These things happen all the time, but the more you people stand up here asking me questions the longer it will take me to sort this out, so please do not come to the desk area.”

Two hundred shocked passengers retreated in fear.

But, here’s my point. Southwest knew the flight was delayed when they sent her to the gate, don’t you think she should have known what was coming and possibly checked out the situation before she got to the desk?

Flight delays may happen to her all the time, but to most of the ticket holders in the waiting area, it was just a bit more stress they didn’t need.

Eventually, it all got sorted out and people were rerouted and booked on flights the next day…and we made it back to the Bay Area 2.5 hours late. But it sure seems like a manager might have suggested she show up prepared, so that she wouldn’t be treating her paying customers like third graders waiting for recess.

Certainly made me an ex-Southwest customer.

 

 

 

 

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Who am I?

June 21, 2013

As many of my twitter followers  (@eariess) may know I appear on a weekly radio show in Sonoma, CA. As the newest member of the cast, they (Jim and Rick) decided to investigate the interloper (me) for their listeners.

But I also wrote a short note for the hosts newsletter, which I thought I’d reproduce here. (My nickname is Ace–don’t ask why, it’s a long story):

Jim, Rick,

Thanks for the chance to talk to the good folks of Sonoma.

Of course, on the way home, I thought of all the stuff I should have said:
Who is ace?

I am a husband devoted to the love of my life- the Queen- the world’s first Concierge Wellness Consultant
I am a step-dad to two women, who despite my meddling in 10 years of their life, turned out pretty well.
I am, and will forever be, a journalist, newsman and writer, even if I never write the great American novel.
I am a coach who takes pride in helping my clients find the path they want.
I am a photographer, although digital imaging, as it’s called today, will never have the same ring.
I am a gardener, who takes pride in my 100 roses, and the beauty I try to bring to the world.
I am my father’s son, and hope that they have a radio up where he is, so he can listen to me and my good friends entertain a small corner of California.

Thanks,
Ace

You can download the podcast to the show –part 1, the first hour or part 2 ,the second hour.

BTW: The weekly newsletter is worth reading, so if you want to receive it on a regular basis, write to Thisweekinsonoma@aol.com  just note that Ace suggested you sign up.

 

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So You’re a Writer

August 24, 2012

Filed under: Coaching,observations,Uncategorized — Tags: , — admin @ 8:38 am

If you are really interested in becoming a writer, take a look at this list and pay attention.

That’s it, no further explanation is necessary.

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Happiness is Everywhere

April 5, 2012

Suddenly, it seems that we are consumed with the search for one of our ‘inalienable rights.’ It’s not that Americans just rediscovered the Declaration of Independence, or Will Smith’s 2006 movie, but rather, it seems to be the latest social science trend.

Consider it the replacement for behavioral economics the science that became popular after the book Freakonomics tried to explain how economics could explain human behavior. For a few years there was a new book out every month explaining why humans are irrational and how we could be led to do anything with the right incentive.

Now, it seems that happiness, and the apparently futile search for it, has reached the top of the grad student research list. Last month Harvard Business Review (subscription required) focused a whole issue on employee happiness; two weeks ago I received a brochure advertising a full day seminar offered in 8 convenient locations guaranteed to provide me with “effective ways to measure happiness.”

Daniel Gilbert’s “Stumbling on Happiness,” a 2006 best seller may have sparked the recent interest. Gilbert’s book is a well-written and very interesting explanation of how humans define happiness, what it is or is not, and a slightly depressing conclusion that the human mind may never allow us to truly understand what will make us happy. He offers some solace that, at least now that we understand how the human mind works, we will know why we can never  find happiness.

Interestingly the writing style and reasoning of the book is quite similar to many of the behavioral economics books, such as “Nudge” or Dan Ariely’s “Predictably Irrational.”

Andrew Weil’s “Spontaneous Happiness,” takes a different approach, offering suggestions for helping us find happiness. His is a less scientific approach and is more a lengthy essay on his own observations about happiness. He offers a number of suggestions of helpful methods to help his readers achieve a state of happiness.

If you are familiar with Dr. Weil’s work you will not be surprised that his suggestions run range from yoga and mindfulness meditation to more secular pursuits such as social activities or laughter. He even offers an ‘8-week Program for Optimal Well Being.”

Dan Buettner, author of “Blue Zones’ which explores circumstances surrounding the lives of the world’s oldest citizens has offered “Thrive – Finding Happiness the Blue Zones Way.” He investigates (and I use that term very loosely) the places around the planet judged to include the happiest populations according to annual surveys.

With apologies to Walt Disney, among the happiest places on earth appear to be parts of Mexico, Denmark, Singapore and San Luis Obispo, California. Even Buettner doesn’t seem to believe that any place in Mexico could be judged happy given the violence, but he doesn’t let that stop him from interviewing the population in an attempt to compile a list of factors that will lead to happiness.

After his trips, Buettner develops a list of “Finding Ways to Thrive” which includes items such as ‘put friends first,’ ‘grow a garden’ or ‘get into teaching.’ While many of his suggestions are valid, and some may apply to a lot of readers, his list is so long and tries to be so inclusive that it’s almost useless in trying to help anyone find happiness.

I have no idea what the answer is. Even Gilbert notes that happiness may be impossible to measure because we all use a different scale. A good friend of mine once suggested that unhappiness is caused by expectations not meeting reality. Maybe the answer lies in taking a more honest look at assessing what your own reality is.  And that’s something a coach can help you figure out.

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Dick Bolles Webinar

November 16, 2011

Filed under: Coaching,observations,Uncategorized — Tags: , , — admin @ 10:04 pm

For the last few years, Dick Bolles, author of the well-known “What Color is Your Parachute”  has offered week-long seminars at his home. Small groups have gathered to explore their own purpose and goals.

Now Dick says he’s too busy to continue with the seminars. He’s got 6 books to finish so he’s ended the sessions until he gets caught up.

But he has agreed to conduct some webinars, where you can hear his views on the current job market, simply by sitting at your computer. Use this link to sign up for the first event, January 13.

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What Color IS your Parachute? – A Review

October 24, 2011

Dick Bolles, or Richard Nelson Bolles- as many folks know him, has been writing his ‘Parachute’ books on career development for 40 years. The latest edition of his signature series continues to be a must-read for anyone looking for a new career or the thousands of career specialists who have followed in Bolles’ footsteps.

You might think that, at 84, the internet or current events might have passed Bolles by, but his 2012 “What Color is My Parachute,’  is up-to date and filled with the same kind of useful information contained in the other 39 versions. In addition to the links I was particularly impressed with his comments about the Microsoft purchase of Skype and what it might mean for distance coaching.

You may not agree with everything he says or suggests, but he lays out sound guidance on everything from finding your mission to negotiating pay.

What you won’t find is any reference to parachutes or colors- a burden that Bolles has been saddled with, since the title of his book was first suggested. When I met Bolles recently he was careful to explain where the phrase came from – an offhand remark he once made about some Episcopal ministers who were going to be out of jobs soon – and that it really has no relationship to his lifelong work.

Bolles uses the tried and true techniques he discovered by accident 40 years ago and combines them now with web resources to create a modern tool for job hunting. His links and references, which are also available on his website, are well worth the price of the book.

They key component of his work is the self-inventory ‘Flower Exercise’ that he suggests everyone use to both define their job search and their skill set. The reality is that you don’t have to wait until you need to look for a job to use the exercise since  everyone should probably do this kind of self assessment on a regular basis.

Starting the search for a new job does not just occur when you are out of work but can happen any time.

Bolles writes in a simple, folksy style that is easy to understand  and very clear. There is no professional gibberish or double-speak that many professionals like to use. It’s just information, suggestions, strategies and real world common sense.

You may not use everything, but it can be a helpful foundation for self exploration as well as practical tips for interviewing and research. I have some issues with his suggestions for trying to research jobs by setting up informational interviews. I don’t think it’s as easy to do as he suggests but I would never suggest that you shouldn’t try.

Bolles, a former Episcopal minister, makes no secret of his faith and its role in his life and career. He makes no apologies, but tries to limit his faith-based approach to the ‘Pink Pages’ in the appendix but it doesn’t detract from his advice and the usefulness of the book.

Bolles also offers advice for career coaches. In fact it seems at times that his book is directed at coaches and not just the average job hunter. But in my mind that just makes it more useful. His suggestions for finding a coach are important no matter what side of the equation you are on.

One note: I bought the e-book version of the book and while it makes it much easier to get directly to the many links listed, it has made a mess of the charts and graphics. Having read other e-books I know this does not have to be the case, but it’s unfortunate. I hope it will corrected, but I plan to purchase a printed edition anyway.

In short, not matter what version you buy, read the book and you’ll be much closer to a successful career.

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Forty Years of Parachutes

September 20, 2011

At 84, you might think that Richard Bolles was ready to slow down. But the author of the seminal career coaching guide, “What Color is Your Parachute,” says that after 40 years of updating his work he has no intention of stopping.

Speaking at a recent meeting of the East Bay Coaches Chapter, Bolles left no doubt he has plenty of new ideas and that his books are still relevant as United States suffers through the worst recession in 60 years.

In an hour-long presentation that ranged from the humble beginnings of his book and career, to comments on modern politics he offered lessons on attitude, re-framing and relevance. Proving that he deserves the honor of the nation’s career coach.

He urged members to understand their own needs and experiences as a way to empathize with their clients. “What else do we live for? he asked, “than to use our experiences to help others?”

He suggested that coaches need to point out to their clients, depressed about lengthening unemployment, that despite the monthly numbers, there are still 6 million people who change jobs every month. “It’s all about attitude,” he told the group. Pointing out that if you think you won’t get the job you probably won’t. “Your job is to help your client be one of those 6 million.”

“Looking for a new job is now a survival skill, and we have to look at it that way,” he says. “just like food, clothing, or shelter.”

He says that while times have changed the basic dichotomy of how people look for jobs and how employers look for employees has stayed the same. “Employers just want to avoid mistakes, but potential employees still think that sending out millions of resumes will get them noticed. It won’t.”

Bolles has updated his “Parachute” books every year, except 1975, since it was first published in 1970. He includes a coaches appendix in the back but insists that, “people need to keep up. they have to have read my current edition, if they want to be included.”

Bolles, who lives in Danville, California, also had some pointed words for politicians, who he sees as short sighted as they cut back on the support system that US job seekers need, but more importantly he bemoans the lack of empathy he sees in Washington.

“I can’t believe that politicians and their supporters are cheering at the thought of people without health care, or the number of executions in a state.” he notes. Bolles says he has voted for both democrats and republicans, but adds, “this GOP is not mine, their only goal is to make sure Obama is a one-term President, so they can get his job.”

Bolles has been proclaimed “America’s Top Career Expert” and his books have been called among the most important of the last 80 years. But he says he plans to continue writing, holding workshops, and lecturing. “I’ll be updating my books,” he says “until I’m forced to say goodbye to my lovely wife.”

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Finding a New Job-the Easy Way

September 19, 2011

Filed under: Coaching,Management,observations,Uncategorized — Tags: , , — admin @ 7:42 am

I met a woman over the weekend who is starting a new job. In today’s economy that’s probably enough news for a feature story.

Since I’ve done my share of career counseling, I thought I would just chat with her for a few minutes and get some hard evidence that the suggestions I give people, really work.

I asked what skills she had that were transferable. Both of the jobs involve working with the public, but in much different ways. In her old job she was the office manager in a cemetery. In the new job she would be a public safety dispatcher. Other than dealing with people under stress I couldn’t find much in common.

Well, I suggested, maybe your networking paid off and you knew someone at the new company. “No,” she said, “I just saw the job advertised and applied. It was much closer to my home.”

Well, you must have certainly analyzed the job market and picked a field with opportunity. “No,” she reported, “I just wanted to do something different.” The fact that her new job is in the public sector, and was actually hiring, was a shock to both of us.

I continued to pepper her with questions about interview techniques, networking and the color of her parachute – all the sorts of questions I was sure would lead to some insight on how she used some valuable tidbit that would prove my techniques work.

Nice try Mr. Professional – this woman did  it her way and it worked. She saw the job in the help wanted section, thought it would be interesting, applied, interviewed and was hired. Call the President, his new jobs bill is working!!

She was as amazed as me. She was just the right person, at the right time and she got the job. I guess that’s all you really need. Congratulations.

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Coaching on TV

August 22, 2011

Filed under: Coaching,Health,observations — Tags: , — admin @ 8:17 pm

USA network’s ‘Necessary Roughness’ a new TV show about a psychologist who treats athletes has a new story line featuring a personal coach.

The plot would take too long to explain but what I found most interesting was the characterization of the coach. So far it’s decidedly negative. Of course, by the end of the next few episodes that could change, but for now fans of the show probably won’t be calling to hire a personal coach.

There are probably other shows with a more positive spin on my profession but I guess I’ll have to do a search to find them.

You could argue that any publicity is good publicity, but I’m not sure that’s much of a consolation in this case. Stay tuned.

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