Finding a New Job-the Easy Way
September 19, 2011
I met a woman over the weekend who is starting a new job. In today’s economy that’s probably enough news for a feature story.
Since I’ve done my share of career counseling, I thought I would just chat with her for a few minutes and get some hard evidence that the suggestions I give people, really work.
I asked what skills she had that were transferable. Both of the jobs involve working with the public, but in much different ways. In her old job she was the office manager in a cemetery. In the new job she would be a public safety dispatcher. Other than dealing with people under stress I couldn’t find much in common.
Well, I suggested, maybe your networking paid off and you knew someone at the new company. “No,” she said, “I just saw the job advertised and applied. It was much closer to my home.”
Well, you must have certainly analyzed the job market and picked a field with opportunity. “No,” she reported, “I just wanted to do something different.” The fact that her new job is in the public sector, and was actually hiring, was a shock to both of us.
I continued to pepper her with questions about interview techniques, networking and the color of her parachute – all the sorts of questions I was sure would lead to some insight on how she used some valuable tidbit that would prove my techniques work.
Nice try Mr. Professional – this woman did it her way and it worked. She saw the job in the help wanted section, thought it would be interesting, applied, interviewed and was hired. Call the President, his new jobs bill is working!!
She was as amazed as me. She was just the right person, at the right time and she got the job. I guess that’s all you really need. Congratulations.
Local, World Politics
August 24, 2011
You never know when international news will make its way into your life.
I just got back from my local bank. It’s the only branch, in what qualifies as ‘downtown,’ in my little community of 5,000.
I had a bunch of checks to deposit and since there was no one else in the building, I listed them on the deposit slip and asked the teller to do the addition. While he was adding, I noticed his name looked Middle Eastern, and when he counted the checks in French I asked if he came from Northern Africa.
I guessed Morocco, but to my surprise he said, “Libya,” then added ,”It’s a good day to be Libyan.”
I couldn’t help but ask how felt about what was going on and it was clear that he was both proud of his native country and a bit worried. “I am very happy, not just for me, but for my father. He never thought he’d see the day…” His father is here with him but he admitted they were already thinking about when they could go back, at least to visit.
I asked what he thought would happen next and he offered,”It depends who takes control. If it’s a Muslim country – meaning the majority is of the Muslim faith, then it will not be a problem. But if the Islamists get a foothold and take over, it will be as if, a certain dictator never left.”
I asked about tribal conflict, which the Western press has been harping on, and he said, ‘The tribes are not a problem, It’s not like Iraq. The tribes are families, but they are all Libyan.” I wished him well and he offered his hand and a heartfelt,”thank you.”
You may think that international politics is far away, but to paraphrase Tip O’Neill “it’s all local.”
Coaching on TV
August 22, 2011
USA network’s ‘Necessary Roughness’ a new TV show about a psychologist who treats athletes has a new story line featuring a personal coach.
The plot would take too long to explain but what I found most interesting was the characterization of the coach. So far it’s decidedly negative. Of course, by the end of the next few episodes that could change, but for now fans of the show probably won’t be calling to hire a personal coach.
There are probably other shows with a more positive spin on my profession but I guess I’ll have to do a search to find them.
You could argue that any publicity is good publicity, but I’m not sure that’s much of a consolation in this case. Stay tuned.
Outsourcing Realities
August 19, 2011
I’ve decided to keep an ‘outsourcing scorecard’ just to keep track of what direction the jobs are moving in the new world economy. I started about three weeks ago and so far the tally is 2-1 in favor of ‘offshore.’
The real surprise, I guess, is that there is any movement at all back to the United States.
I have several different jobs so I come in contact with outsourcing in several areas. I am a coach who does a fair amount of job counseling, plus I do business consulting for small firms, and I also work in health care dealing with insurers and doctors in the California Workers Compensation system.
The first score on my outsourcing scorecard, came two weeks ago when I got a call from a nurse case manager who was overseeing the care of a patient in the Bay Area. (Overseeing is the insurance company translation for making sure they are not spending too much of the insurer’s money)
That aside, she asked about the patient’s status but when the phone line kept breaking up, I finally asked where she was calling from. She said, rather matter-of-factly, The Philippines. I have no problem with the Philippines, or their residents, but the thought of a nurse checking on a patient’s condition and trying to assess care from 7,764 miles away, bothered me, so I told her to have someone in the United States call, I would be happy to discuss the case.
Last week, I called United Airlines at about 11:00 p.m. to check on a reservation I had made for my 91-year-old dad. I went through the normal phone tree and finally reached an operator and got the answer to my question. I was about to hang up when I realized that for the first time in over 25 years of dealing with United, I was not talking to someone in India.
I asked the agent and I could almost hear the smile in her voice as she pointed out, “Well, United and Continental are now merged and the new CEO is from Continental, and he does not believe in outsourcing.”
I have been complaining about the call center in India for, well, forever, and I told her I was delighted to be speaking to someone in Chicago. Go Cubbies.
Score one for U.S.A.
Finally, this week, I was called from a local doctor’s office in the Bay Area about a patient they were referring to my wife, who is a psychologist specializing in pain management. They wanted to know if we had all the pages they faxed. I had to check so I got her call-back number which ended in a 5-digit extension, which I thought was a bit odd for a relatively small practice.
You guessed it, when I called back I was talking some an ’employee’ in the Phillipines working for a company that provides back-office services to doctors.
I guess I shouldn’t be surprised. Everyone is trying to cut expenses in the medical field, but I can’t help but wonder, how long it will be until a medical office is just one doctor and one receptionist and everone else is thousands of miles away.
Of course, the next step is that everyone is thousands of miles away and the doctor is an avatar in front of a computer.
BFF
August 4, 2011
Public Speaking 101
August 3, 2011
I recently attended a professional meeting to hear an expert on a topic I find interesting.
The actual topic is irrelevant, as is the speaker’s name.
When I arrived the registration table there were a number of brochures from the speaker, none of which seemed to focus on the advertised topic. I mentioned this to another attendee and she agreed, noting she was a bit surprised, but thought maybe the marketing materials were intended for a wider audience.
Fair point, I thought, since it was s pretty small group and she probably wouldn’t have created something just for this event.
I happened to meet the speaker before the event started and mentioned my concern and she explained what she had been told to address, which was, again, different from the original advertised topic.
When the lecture started she apparently switched gears again, asking the audience, what they wanted to hear. A noble idea, but what followed was a rambling, disjointed series of answers to audience questions. Some authoritative and others, she admitted, were not her area of expertise.
I’m not sure how the evening evolved into it’s final form, but I felt was a waste of two hours of my time. Maybe it was my fault, for expecting too much, but maybe, she should have just lectured on a topic that matched her expertise.
That’s all I really expected and would be a minimal goal for any presentation. My advice, next time you are asked to speak, just talk about what you know, in an entertaining and engaging style, and don’t worry about the preconceptions of the audience.
An Era Ends Here
August 2, 2011
After 62 years, a daily newspaper will no longer be delivered to my house. This is a big deal for me and for the newspaper industry.
As someone who grew up with the Haverhill Gazette and The Boston Globe and then spent 30 years in the business, giving in to digital dominance was like saying good-bye to an old friend.
My dad, who will be 91 in a few weeks, beat me to the punch. When his poor eyesight forced him to give up reading a few years ago the newspaper was a casualty as well. For him the iPad was a savior and he now reads four papers a day because he can make the print as large as he wants.
For the newspaper industry, losing a reader like me is a sure sign that they have lost a major battle. If someone from a generation like mine gives up, I guess it’s a foregone conclusion that the newspaper printing business is pretty much over.
I guess I’m the last to admit it.
My wife asked what it will mean. I’m hopeful that reporting and publishing news online will remain strong. In an age of Twitter, Facebook and Google+, legitimate news sites where editors actually make judgements about what is news, are needed. These sites will, hopefully, continue to set the agenda that reasoned consumers need.
Our political climate, including the soon-to-be concluded debt ceiling debate, is largely a product of the unedited, extremist debate that takes over when no-one is in charge.
I could go on about the reason this has happened. The newspaper publishers have no-one to blame but themselves. Their unwillingness to change on a wide range of issues has led to their own demise.
Thankfully, news is still alive. Weekly and small daily publications seem to be thriving. The kind of information that has always been important – the stuff that makes the front of the refrigerator – is still in demand.
I will continue to consume news online, so I guess the final chapter is a long way off, but my small step is still painful.
What’s Important in Business
June 13, 2011
Recently I helped to host a career networking night for my Alma mater, Bucknell University. We do an event twice a year at interesting locations around the Bay Area and focus on career advice for alums.
Amy Klement, Vice President Omidyar Network
Last week’s gathering was at The Bechtel Corporation, where Peter Dawson, (CFO) and his wife, – parents of a current student – sponsored the evening, featuring the Dean of the College of Engineering, Keith Buffinton as well as 1996 alum, Amy Klement.
Amy focused on her career path, at Paypal, EBay and now as Vice President, of Omidyar Network. To say her career has been on the fast track is an understatement. But after listening to her talk, it’s easy to see why she has been so successful.
She is human, genuine, honest and real – all qualities that are is short supply at most businesses today. She understands that her Emotional Intelligence has been the key. It’s also a point that most most people simply don’t get.
Every six months another book comes out about emotional intelligence, and, as Amy points out, executives claim that it is more important than traditional I.Q., but most businesses are still filled with executive who have very little of it.
I’ll leave a more complete explanation for later posts, but I think Amy’s 20 minute talk is worth listening to.
Credibility and Coaching
May 11, 2011
A former client called recently to tell me she had a new job.
After the usual “congratulations-and-good-luck” chat she admitted that she was a bit nervous about her new post. She’s working for a very large corporation, supervising 50 employees, spread across several offices in various parts of the state.
What makes her most nervous is that it’s in a new field and the panel that interviewed her made it clear they need a ‘change agent.’ She has supervisory experience and has worked for large corporations but she was worried that her lack of expertise would lead to mistakes.
I encouraged her, explaining that if the hiring board thought she could do the job, she shouldn’t worry and pointed out that she may not have expertise in the field where the main business makes its money, but she did have plenty of experience in marketing, which is what she will be doing.
I then offered to act as her coach again to which she replied, “They already assigned me one, I haven’t met her yet, but I know she’s best friends with my boss.”
I was encouraged that they were astute enough to have coaches on staff, but I wonder how unbiased the coach might be if she’s that close to the boss. Who knows when something, told in confidence, might slip.
I’m willing to assume that the coach is professional and can separate personal from coaching relationships, but it seems to me that she already has a a credibility issue with my friend and no matter how hard she works there will always be some doubt about who’s best interests the coach considers paramount.
It was clear from our short chat that my friend had the same reaction but it left me wondering how committed to coaching the company really was.
Negotiating an Ending
April 18, 2011
Recently a new client posed a different kind of employment question. She’s a hi-tech executive working for a small private company where she is a partner – since she put up some original capital.
After 8 years, she would like to move on and has already been approached by a larger public company. We’re working on what she would like for pay and benefits, but to my surprise, she hadn’t given much thought to her exit strategy.
“My boss knows I’m unhappy, but he doesn’t care,” she says, “That’s why I want to leave.” I asked if she had tried to negotiate her departure, just like she was trying to work out a deal at the new company.
He response was a short, “Why bother,” adding that it would involve options, her original investment and a host of other issues she didn’t want to deal with. “I just want to see the look on his face when I walk in and quit,” she said.
I guess she didn’t really expect me to react, since she had asked me to help with her new job, not the old one. But I was slightly incredulous.
Why wouldn’t a negotiated settlement, with possible severance and recovery of some portion of her original investment be enough incentive to at least approach her current boss.
Her major worry was that she would be fired on the spot, a scenario that, after some evaluation, she concluded was not very likely.
She was so frustrated with her job that she was blinded to what she was leaving ‘on the table’ just for the short-term satisfaction of telling her boss off.
I pointed out that since she was just in her 30’s, leaving with at least a ‘non-negative’ settlement and her reputation intact was probably even more important than the financial aspects. I guess I got her attention and she has agreed to at least think about approaching her boss.
She’s fortunate in that she already has a new offer and not everyone can walk into their boss and demand a severance package, but it’s worth noting that how you leave a job can be just as important as how you start.